1. General Return Instructions for Arctic Elixr Online Store

Before returning a product, always contact our customer service at [email protected] to receive instructions for the return.

If the customer returns part of an order, shipping costs will not be refunded. Store returns are free of charge, but returns via courier will incur shipping fees.

We do not accept returns more than 14 days after the customer has claimed the order. Once the return is approved, the refund will be issued to the payment method used in the original order within 14 days of receiving and processing the return. If the payment method was a credit card, the refund will be credited to your credit card bill. For Klarna, the refund will be made to your Klarna invoice or account. The refund amount will be the price paid by the customer, even if the product price has changed later.

If the returned product is not in the aforementioned new-like condition, the product price will not be refunded.

For the return or exchange of food products or dietary supplements, the product’s seal or protective wrap must be intact and unopened.

Customers are responsible for ensuring that products do not freeze in outdoor Posti or Postnord lockers if they have chosen this delivery method.

The return policy applies only to products in their original packaging that are new-like, unopened, unused, and sellable, excluding food products or dietary supplements.

2. Unclaimed Ordersnline Store

The customer must always notify order cancellation to [email protected]. If you fail to pick up your order (including uncollected store pickups), please note that we will charge €20 to cover shipping and return handling costs. This amount will be deducted from the refund.

3. Order Cancellation

The customer must always notify order cancellation to [email protected]. Please note that order processing begins every weekday morning at 6:00 a.m.

4. Complaints About Defective, Lost, or Incorrect Products

Please file a complaint as soon as possible after receiving your package. Notification of an incorrect delivery or defective product must be made within two months of receiving the product. Contact us via email at [email protected].

5. Deliveries Within Finland

ustomers have the right to return products within 14 days of receiving their order, as per Finland’s Consumer Protection Act. Before returning a product, always contact our customer service at [email protected].

6. Deliveries Abroad

For returns from outside Finland, contact our customer service at [email protected]. In most cases, the package can be returned by either scheduling a courier pickup from your doorstep or delivering the package to the courier’s collection point. Our customer service will guide you on the return process based on the destination country. Please note that shipping costs will not be refunded.

7. Return Policy for Stores

Products purchased in stores have a 14-day return policy. The product must be unopened and intact, meaning it must be in new-like condition. Returns require a receipt.

Please note that food products, dietary supplements, and hygiene items are not eligible for return in stores.

For returns, always contact the specific store where you purchased the product.

8. Returns for Business Customers

The return policy does not apply to business customers of Arctic Elixir. If you are a business customer and need to return an order or part of an order, please contact our business services team at [email protected]